Everything your IT department would do. For a fraction of a hire.
Pick the pieces you need, or let us run it end-to-end. Every service is delivered by named UK engineers — no offshore call centres, no scripts.
Remote help desk
12-min response, named engineer, unlimited tickets. UK hours or 24/7.
Learn moreMicrosoft 365 & Google
Tenant setup, migration, Intune, Teams, Copilot rollouts — done right.
Learn moreCyber security
Cyber Essentials Plus, MDR, phishing simulations, breach response retainers.
Learn moreBackup & disaster recovery
3-2-1 backup with ransomware-proof immutable snapshots. Tested quarterly.
Learn moreYour laptop, our engineers. On-screen in under 12 minutes.
One click from your system tray opens a secure session. The engineer who picks it up sees a full asset history, your named SLAs, and the last three tickets — so you don't repeat yourself.
From "who do we call?" to fully managed in ten days.
Discovery call
20 minutes on the phone. We map your stack, team, and top three frustrations.
On-site audit
A senior engineer spends a day with you. You get a 40-point written report.
Onboarding sprint
We deploy monitoring, take over admin credentials, and train your team — typically 10 days.
Live & continuously improving
Quarterly reviews, published SLA metrics, a named engineer who knows your business.
"We fired two IT suppliers before Onset. The difference is night and day — we actually know our engineer's name, and nothing has fallen through a crack in two years."
Transparent plans. No per-ticket fees.
Every plan includes unlimited remote support, 24/7 monitoring and a named account engineer.
A full-day on-site assessment with a 40-point written report and 30-day action plan.
- Senior engineer on-site for a full day
- Network, endpoints and cloud tenant audit
- Written 40-point report within 5 days
- 30-day action plan with cost estimates
Everything a 5–25 person business needs. One fixed fee, no per-ticket charges.
- Unlimited remote help desk, 09:00–18:00
- Named account engineer
- Endpoint monitoring & patching
- Microsoft 365 / Google Workspace admin
Fully managed IT for regulated businesses. Includes 24/7 response and Cyber Essentials Plus.
- Everything in Essentials, plus:
- 24/7 response with 15-min P1 SLA
- Cyber Essentials Plus certification
- Managed detection & response (MDR)