This Cookie Policy explains how Onset Tech uses cookies and similar tracking technologies when you browse our website and use our client portal infrastructure.
Cookies are small text files stored on your device that uniquely identify your browser or device. They help the website remember your actions and technical preferences (such as Login session authentication, language, and font size) over an extended period. This stops you from having to continually re-enter them whenever you navigate between pages.
These cookies are essential for navigating our platform. E.g., The next-auth.session-token cookie keeps you securely logged into the Client Support Portal. The system cannot function without these.
Used to remember your UI choices like your decision to accept or decline the Cookie Banner (ontech_cookie_consent) and dark-mode preferences.
Subject to your direct consent, we use sanitized reporting tools to understand which pages crash, how long pages take to load, and which services are most interacted with. We do not use third-party marketing trackers (No Facebook Pixel or advertising retargeting).
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept the "Strictly Necessary" cookies, you will be unable to log in, view invoices, or post support tickets on the Client Portal.