From first call to fully managed in ten working days.
A clear, published process. No 12-week "discovery phases" billed at day rate. No surprises on the first invoice.
Discovery call
A 20-minute call with a senior engineer, not a sales rep. We ask about your top three frustrations and your stack — no slide deck, no obligation.
On-site audit
A full day on your floor. We interview your team, crawl your network, review your cloud tenant and produce a written 40-point report.
Proposal & SLA
A fixed-price proposal with a signed SLA. No three-year lock-ins. If things go sideways in the first 90 days, you can leave with no penalty.
Onboarding sprint
We deploy monitoring agents, take over admin credentials, document everything, and run a 45-minute team briefing so your people know how to reach us.
Live support
From day one you have a named engineer, a dedicated Slack channel and a client portal. All tickets, SLAs and reports are in one place.
Business review
Every 90 days we sit down with your leadership: SLA metrics, ticket patterns, security posture, next-quarter priorities. 90 minutes, always.