Privacy Policy

Last Updated: March 2026

At Onset Tech (ONSET GLOBAL LIMITED), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you visit our website, use our managed IT services, or interact with our platform.

1. Information We Collect

We may collect and process the following types of personal data about you:

• Identity Data: First name, last name, username, title, and company name.
• Contact Data: Billing address, email address, and telephone numbers.
• Technical Data: IP address, browser type, time zone setting, plugins, OS, and platform metrics from devices managed under our IT contracts.
• Usage Data: Information about how you use our portal, tickets submitted, and service requested.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data to:

• Register you as a new client and manage invoicing.
• Fulfill our obligations in troubleshooting, network management, and software health monitoring.
• Respond to your IT support tickets through our helpdesk system.
• Notify you about critical security changes or scheduled downtime.

3. Data Security & Retention

We have implemented leading industry security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way. Access to your personal infrastructure data is strictly limited to authorized engineers bound by strict confidentiality clauses.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or reporting requirements (generally up to 7 years in the UK).

4. Shared Data with Third-Parties

As a Managed Service Provider (MSP), we utilize enterprise-grade sub-processors to deliver scalable solutions. These may include Cloud providers (AWS, Google Cloud), Payment handlers (Stripe), and Remote Monitoring and Management (RMM) softwares. We ensure all third parties respect the security of your personal data and treat it in accordance with the law.

5. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights including requesting access, correction, erasure, or transport of your personal data. To exercise any of these rights, please drop a ticket in your customer portal or contact us directly.

If you have any questions regarding this Privacy Notice, please contact our Data Protection Officer at
legal@ontech.com.